Exchange Policy

At Belcario, we take pride in the quality and craftsmanship of every piece we create. If your jewelry arrives with a manufacturing defect or you receive an incorrect item, we're committed to making it right.

Defective or Incorrect Items
Eligible items may be exchanged within 7 days of delivery, provided they meet the conditions outlined below.

Exchange Eligibility

  • The item must be returned within 7 days of delivery.
  • The item must be unworn, unused, and undamaged.
  • All original tags, jewelry box, pouch, and packaging must be included.
  • The item must not show signs of wear, scratches, alterations, or misuse.
  • Proof of purchase is required.
  • The exchange request must be approved by our Customer Care team before the item is returned.

Eligible Exchange Reasons

  • You received a defective item.
  • You received the wrong product.
  • Your order arrived damaged during transit.

How to Request an Exchange

Please contact our Customer Care team within 7 days of receiving your order by emailing support@belcario.com.

Please include:

  • Your order number.
  • A brief description of the issue.
  • Clear photographs showing the defect, damage, or incorrect item.

Once your request has been reviewed and approved, we'll provide return instructions.

Returning Your Item

The approved item must be returned in its original jewelry box, pouch, protective materials, and outer packaging. Items that are worn, damaged after delivery, altered, or returned without their original packaging may not qualify for an exchange.

Items must be returned in their original condition and original packaging. Belcario reserves the right to decline exchanges for products showing signs of wear, misuse, accidental damage, or unauthorized alterations.

Exchange Processing

After your returned item is received and inspected, exchanges are typically processed within 4–7 business days. Replacement items are shipped subject to product availability.

If the same item is no longer available, Belcario may, at its discretion, offer a comparable replacement, store credit, or a refund.

Items Not Eligible for Exchange

  • Items showing signs of wear or use.
  • Scratched or damaged jewelry caused after delivery.
  • Products altered or repaired by a third party.
  • Personalized or custom-made jewelry.
  • Gift cards.
  • Final Sale items.
  • Earrings (for hygiene reasons unless defective).

Need Assistance?

Email: support@belcario.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Pacific Time)

Our Customer Care team is always happy to assist with any questions regarding your exchange request.