Return & Refund Policy

At Belcario, every piece of jewelry is carefully inspected and packaged before shipment. We take pride in delivering high-quality pieces designed for everyday elegance.

All Sales Are Final
Belcario does not accept returns, exchanges, or refund requests for non-defective items, including change of mind, incorrect selection, or personal preference.

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged during transit, or different from the item ordered, please contact us within 7 days of delivery.

To submit a claim, please email our Customer Care team with the following information:

  • Your order number.
  • Clear photos of the jewelry item.
  • Photos of the packaging (if applicable).
  • A description of the issue.

Eligibility Requirements

To qualify for a replacement or refund, the following conditions must be met:

  • The claim must be submitted within 7 days of delivery.
  • The item must be unused and unworn.
  • The jewelry must be returned in its original box, pouch, and packaging.
  • The item must include all original tags and accessories.
  • The issue must be verified by our Customer Care team.

Resolution Options

Once your claim has been reviewed and approved, Belcario may provide one of the following resolutions:

  • Replacement of the defective or incorrect item.
  • Store credit.
  • Refund to the original payment method.

Refunds are only issued for approved defective, damaged, or incorrect item claims. Refunds are not available for non-defective items.

Items Not Covered

The following issues are not eligible for replacement or refund:

  • Change of mind or personal preference.
  • Incorrect product selection by the customer.
  • Normal wear and tear.
  • Damage caused by improper care or misuse.
  • Scratches, fading, or damage caused after delivery.
  • Unauthorized repairs or modifications.
  • Items returned without approval.

International Orders

Customers outside Canada are responsible for all applicable international charges associated with their order.

  • Customs duties.
  • Import taxes.
  • VAT/GST charges.
  • Brokerage fees.
  • Any other government-imposed fees.

These charges are not included in your purchase price and are the sole responsibility of the customer.

Important Notice
If an international shipment is refused, rejected, or returned due to unpaid customs charges, Belcario reserves the right to deduct any applicable return shipping costs, customs fees, brokerage charges, and carrier fees from any eligible refund amount.

Shipping Charges

Original shipping charges are non-refundable unless required by applicable law.

Processing Time

Approved defective item claims are typically processed within 4–7 business days after the returned item has been received and inspected.

Need Assistance?

Our Customer Care team is happy to assist with any questions regarding your order.

Email: support@belcario.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Pacific Time)